Returns & Refunds

At ScreenShield, we strive to offer the best quality products for our customers. If you’re unhappy with your purchase, or need to initiate a return, contact our customer service team and we’ll do everything we can to make it right. When you pay for a screen protector for your device, it’s right we guarantee that it will fit the stated device.

We do however have some conditions. We only accept returns or refunds if your item is faulty, damaged or is not fit for stated purpose. Your item must be in its original unused condition and the return request lodged within 30 days of delivery.

When a refund is processed, the refunded amount will be returned to the original payment method and may take up to 7 days to reflect on your bank or card statment.

Change of mind

Along with others in the eCommerce industry, we’ve unfortunately seen a marked rise in opportunistic and fraudulent change-of-mind requests, we’re a small company and this is starting to influence our business, as a result we’ve had to introduce a policy our customer services team will follow. It’s important to note that refunds due to a change of mind are often excluded from local consumer laws, however our policy is below:

  • You are free to cancel and request a full refund on an order right up until the point of shipment.
  • If you’ve erroneously purchased for the wrong device and the item has not been shipped, contact our customer services team and we’ll edit your order.
  • If you’ve erroneously purchased for the wrong device and the item has been shipped, contact our customer services team and we’ll help you out on a case-by-case basis.
  • Where we decide to approve any change-of-mind requests, ScreenShield will offer store credit in lieu of a refund payment.

You can read our full store terms and conditions here. And full Returns & Refunds FAQ here

Yes absolutely, if your screen protector doesn’t fit properly, is lifting at the edges or you really don’t love the finish; Send us a message and we fix this for you. Any replacements are shipped on a tracked service free of charge.

Refunds due to a change of mind are often excluded from consumer law, reach out to our team by emailing them with your order number for help.

Unfortunately, we ask you to double check your measurements when placing your order for custom made screen protectors, so we are unable to offer a refund on these.

Yes, these things happen! Reach out to our customer service team with your order number and explain what you meant to order. In order to cover the cost of shipping the replacment product, we'll ask for an $8.00 contribution toward shipping.

Reach out to our team with your order number and reason for needing to return the item. A representative will get back to you usually within 48 hours on how to process this.

Please note: Customer support tickets are answered in the order they are received, opening multiple tickets will push you further down the line.

In line with international money laundering rules, we can only revert the payment the way it was received. ie. If you paid using your credit card, the payment will be reveresed on that card.

The amount of time it takes for your refunded payment to appear back on your statement will depend on your bank - but typically is 1-7 business days.

If we have processed a refund for you, it may take a couple of days to show depending on your bank or method of purchase, if you think it is taking too long, please reach out to our customer care team.

This happens time to time, contact the team and we'll get working on a replacement asap. Snap some pictures of the damaged parcel for us!

This depends on what the issue was. If the order was defective, damaged or otherwise not fit for purpose - ScreenShield will cover all return and replacement freight costs.

Where you incorrectly ordered and we decide to ship a replacement, we may ask for an $8.00 contribution to shipping - charged in the same currency as your original order.

Can't find your answer?

If you have any questions or need further assistance with your return or refund, our support team is here to help. Contact us today to ensure your experience with ScreenShield is nothing short of excellent.

One more thing...

It's important to know that you have rights under consumer laws. We want to make it clear that ScreenShield will adhere to all consumer laws as laid out in the jurisdiction of the customers country of payment.